Waffir Privacy Policy

1. Who We Are

Waffir is a deals and offers platform. We help you discover offers from merchants and partners. We do not sell products directly.

If you have questions, contact us at privacy@waffir.net.

2. Information We Collect

We collect information to provide the Services, improve features, prevent fraud, and meet legal requirements.

a. Information you provide

• Account details: when you sign up or sign in using Apple, Google, or phone number (OTP), we may collect your name, email address, phone number, and profile picture, depending on what you share.
• Support and communications: messages you send to us, including feedback and customer support requests.
• Subscription and purchase records: if you purchase a subscription or paid feature, we receive transaction status and receipt or purchase tokens from the app stores. We do not receive your full card number.
• Receipts and scans (future feature): if enabled later, you may upload receipts for analysis and personalization.

b. Information collected automatically

• Device and app data: device type, operating system, app version, language, time zone, and identifiers that help the app function and measure performance.
• Log and usage data: pages or screens viewed, searches, clicks, session duration, referral pages, and feature usage.
• Approximate location: we may infer approximate location from IP address for security and analytics.
• Precise location (optional): if you allow it in your device settings, we may collect precise location to show nearby stores, outlets, or relevant offers. You can turn this off anytime in your device settings.
• Crash and diagnostics: performance data and crash reports to fix bugs and improve stability.

c. Cookies and similar technologies

On the website, we may use cookies and similar technologies (such as local storage and pixels) to keep you signed in, remember preferences, measure traffic, improve the site, and protect against fraud and abuse. You can manage cookies in your browser settings.

d. Information from third parties

• Sign in providers: if you use Apple or Google sign in, we receive basic profile details according to your provider settings.
• Analytics and measurement: we may use analytics and measurement tools to understand usage and improve the Services.
• Partners and merchants: we may receive aggregated or technical signals that help measure offer performance, such as whether a link click was successful.

3. How We Use Your Information

We use personal information for these purposes:

1. Provide and operate the Services, including account access and core app features.
2. Personalize content, offers, and recommendations.
3. Enable location based features when you choose to allow location access.
4. Measure performance, improve user experience, and fix bugs.
5. Maintain safety and security, prevent fraud, and enforce our terms.
6. Process subscriptions and confirm purchase status.
7. Send service messages, such as important updates or account notices.
8. Send marketing notifications only where allowed and where you can opt out at any time.
9. Comply with applicable laws and regulatory requests.

We may create aggregated or de identified data for analytics and business insights.

We do not sell your personal information.

4. Legal Basis and PDPL Notice (Saudi Arabia)

When the Saudi Personal Data Protection Law (PDPL) applies, we process personal data based on one or more lawful grounds, such as: providing the Services you request, meeting legal obligations, protecting legitimate interests like security and fraud prevention, and your consent where required.

If we rely on your consent for certain processing (for example, precise location), you can withdraw that consent at any time by changing your device settings or contacting us.

We take reasonable steps to limit processing to what is necessary for the stated purposes.

5. How We Share Information

We may share information in these cases:

• Service providers: with vendors who help us run the Services, such as hosting, analytics, crash reporting, customer support, and security providers, under appropriate safeguards.
• Offer partners and merchants: when you click an offer or open a partner link, we may share limited technical information (such as referral parameters or a click event) to measure performance and prevent abuse.
• Legal and compliance: when required by law, regulation, court order, or valid government request.
• Business transfer: if we are involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction.

Waffir is not responsible for third party merchant products, delivery, returns, warranties, or services.

6. Analytics, Advertising, and Microsoft Clarity

We use analytics tools to understand how people use Waffir, improve performance, and enhance user experience.

We also partner with Microsoft Clarity and Microsoft Advertising to understand how you use and interact with our website through behavioral metrics, heatmaps, and session replay. Website usage data may be captured using first party and third party cookies and similar tracking technologies to determine the popularity of content, improve the site, support security and fraud prevention, and for advertising measurement. For more information about how Microsoft collects and uses data, see the Microsoft Privacy Statement: https://privacy.microsoft.com/privacystatement

You can limit cookies through your browser settings. In the mobile app, you can limit certain tracking through your device privacy settings, where available.

7. Data Retention

We retain personal information only as long as needed for the purposes described in this policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

If you request account deletion, we will delete or anonymize personal information where feasible, unless we must keep certain data for legal, security, or fraud prevention reasons.

8. Security

We use reasonable technical and organizational safeguards designed to protect your information, including access controls and secure infrastructure. No system can be guaranteed 100 percent secure, but we work to reduce risk and respond to security issues.

9. Your Rights and Choices

Depending on your location and applicable law, you may have rights such as:

• Access: request a copy of your personal information.
• Correction: request corrections to inaccurate or incomplete information.
• Deletion: request deletion of your personal information, subject to legal exceptions.
• Withdrawal of consent: where processing is based on consent, you can withdraw it.
• Opt out: opt out of marketing notifications using your app settings or device notification settings.

To make a request, contact us at privacy@waffir.net.

10. Children’s Privacy

Waffir is not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child provided personal information, contact us and we will take appropriate steps to delete it.

11. International Transfers

Waffir operates in Saudi Arabia. If you access the Services from outside Saudi Arabia, your information may be processed in Saudi Arabia or other locations where our service providers operate. We apply safeguards consistent with this policy and applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version in the app and on our website and update the effective date above. Your continued use of Waffir after an update means you accept the updated policy.